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Terms of Service

Terms of Service

Last Updated: September 16, 2024

Welcome to Film Art AI („we,” „our,” or „us”). These Terms of Service („Terms”) govern your use of our website and services, including but not limited to the creation and production of AI-generated videos and films, including commercials, documentaries, short feature movies (or scenes to be used in traditionally shot movies), investment relations presentations, and tutorials. By accessing or using Film Art AI’s website (https://www.filmart.ai) and services, you agree to be bound by these Terms.

If you do not agree to these Terms, please refrain from using our services.

  1. Description of Services

Film Art AI offers the following services:

  • AI-Generated Films and Videos: We specialize in the creation of fully AI-generated films and videos, including commercials, documentaries, short feature films, and scenes that can be integrated into traditionally shot movies.
  • Commercials and Promotional Videos: Custom AI-generated commercials and videos designed for advertising and marketing purposes.
  • Investment Relations Presentations: AI-powered video presentations tailored for investor communications.
  • Tutorials and Educational Videos: Custom AI-generated educational videos to suit specific learning and development needs.

For custom projects or additional service inquiries, you may contact us at hello@filmart.ai.

 

  1. Customer Service Contact Information

For any customer service inquiries, please reach out to us via the following methods:

  • Email: hello@filmart.ai
  • Website Contact Form: Visit our website https://www.filmart.ai and fill out our contact form.

We strive to respond to all inquiries within 1-2 business days.

 

  1. Refund and Dispute Policy

At Film Art AI, customer satisfaction is our priority. Please read our refund and dispute policy carefully.

Refunds:

  • Non-refundable Services: Due to the highly customized and digital nature of our services, all sales are final. Once a project has commenced or has been delivered, we do not offer refunds.
  • Exceptional Circumstances: In cases where the final product significantly deviates from the agreed-upon project scope due to an error on our part, a refund or revision may be offered at our sole discretion.

Disputes:

If you are unsatisfied with the delivered services, please contact us at contact@filmart.ai within 14 days of receiving your product to discuss your concerns. We will make every effort to resolve the issue to your satisfaction. In case a dispute cannot be resolved directly, it may be subject to mediation or arbitration in accordance with applicable laws.

 

  1. Cancellation Policy

Customer-Initiated Cancellation:

  • Before Project Start: You may cancel your order for AI-generated videos or films before work on the project begins. A full refund will be provided for any payments made.
  • After Project Start: If the project has already commenced, any payments made are non-refundable, and the project will either continue as planned or be paused based on mutual agreement.

Film Art AI-Initiated Cancellation:

We reserve the right to cancel or refuse services at our discretion, including but not limited to instances of inappropriate or illegal project requests, failure to provide necessary project information, or breach of these Terms. In such cases, we may provide a refund at our discretion.

 

  1. Legal and Export Restrictions

Export Compliance:

Film Art AI complies with all applicable export and re-export restrictions and regulations. Our services may not be used for:

  • Any activities related to the development or production of nuclear, biological, or chemical weapons, or missile technology.
  • Exporting to countries or individuals subject to U.S. government sanctions, embargoes, or trade restrictions.
  • Any illegal purposes under local or international laws.

By using our services, you warrant that you are not located in any country or using our services in any manner that would violate applicable export laws or regulations.

 

  1. Intellectual Property Rights

All AI-generated videos and films produced by Film Art AI are subject to copyright protection. Upon full payment for services, we grant you a non-exclusive, perpetual license to use the final deliverables for your intended purposes. However, Film Art AI retains all rights to the AI-generated content, algorithms, and technology used to create these works. Any modification, resale, or redistribution of the delivered content without our prior written consent is prohibited.

 

  1. Limitation of Liability

To the fullest extent permitted by law, Film Art AI shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business, arising from the use or inability to use our services. Our total liability for any claim related to the services shall not exceed the amount paid by you for the specific project giving rise to such claim.

 

  1. Governing Law

These Terms shall be governed and construed in accordance with the laws of the European Union, without regard to its conflict of law principles. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in the European Union.

 

  1. Amendments and Updates

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to our website. Continued use of our services following such changes constitutes your acceptance of the updated Terms.

 

  1. Contact Us

If you have any questions or concerns about these Terms or the services provided by Film Art AI, please reach out to us:

Thank you for choosing Film Art AI.

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